Shipping Policy
ModaVue is committed to ensuring a seamless and transparent shopping experience for every customer. This Shipping Policy outlines the procedures, timeframes, costs, and conditions surrounding the delivery of products purchased from our store. By shopping with ModaVue, customers acknowledge and agree to the terms described below.
Order Processing Time
Orders placed through ModaVue are typically processed within 1-3 business days. Processing includes verifying payment details, confirming product availability, and preparing items for shipment. Orders placed after regular business hours, on weekends, or during holidays will begin processing on the next business day.
Please note that during high-demand periods, such as sales or holidays, processing times may be extended. Customers will be notified of any delays via email.
Shipping Timeframes
Shipping timeframes vary depending on the destination and the shipping method selected at checkout.
○ Domestic Shipping: Orders within the United States are delivered within 3-7 business days after processing.
○ International Shipping: Orders shipped outside the United States typically take 7-21 business days to arrive, depending on the destination and customs clearance processes.
ModaVue strives to meet these delivery estimates, but unforeseen circumstances such as carrier delays, extreme weather, or customs hold-ups may impact delivery times.
Shipping Costs
Shipping costs are calculated at checkout based on the customer’s location, the size and weight of the package, and the chosen shipping method. ModaVue offers competitive rates to provide affordability while maintaining reliability. Customers will see the exact shipping cost displayed before completing their purchase.
For international orders, additional fees such as import duties, taxes, or customs charges may apply. These fees are the responsibility of the customer, and ModaVue is not liable for any customs-related charges or delays.
Third-Party Fulfillment and Shipping Provider
ModaVue operates using an on-demand production and fulfillment model, meaning all shipments are handled through third-party businesses. When you place an order, the products are created and shipped directly by our trusted production partners. This approach ensures efficiency, quality, and scalability. We partner with reputable third-party providers to ensure safe and timely delivery of all orders. Tracking information will be provided once your order has been shipped, enabling you to monitor its progress. While ModaVue oversees these operations, the physical fulfillment and shipping processes are carried out by these external entities
Service Interruptions
Occasionally, shipping services may be interrupted due to unforeseen circumstances, such as natural disasters, global pandemics, or operational delays from our third-party partners. ModaVue is committed to keeping customers informed in such cases and will work diligently to resolve any delays or issues as quickly as possible.
Lost or Damaged Packages
ModaVue prioritizes the safe delivery of all products. If a package is lost or damaged during transit, customers should notify us immediately at support@modavue.store. ModaVue will collaborate with our third-party providers to investigate the issue and, where appropriate, offer replacement or refund options. Proof of purchase and evidence of damage may be required to process claims.
Returns and Exchanges
For information regarding returns and exchanges, please refer to ModaVue’s Return Policy, which is available on our website.
Customer Support
ModaVue is dedicated to assisting customers with any shipping-related inquiries or concerns. If you have questions about your order, tracking details, or any aspect of our shipping policies, please contact us at support@modavue.store.
Policy Updates
This Shipping Policy is subject to periodic updates to reflect changes in operational procedures, shipping carrier availability, or legal requirements. Updated versions of the policy will be posted on our website, and significant changes may be communicated to customers directly.
Thank you for shopping with ModaVue. We value your trust and look forward to delivering products that let you express your unique style effortlessly